Chat support gives the potential to your eCommerce business, It’ll change your visitor into a buyer.💬 Ms. Mahreen, an expert chat support agent, is here to adhere to our queries and to share her experiences as a chat support agent. Get Answers to all the questions:
- How important it is to have chat support?
- How does Chat support provide convenience to visitors?
- How to build the trust of the visitors?
- Cost to Hire a chat support agent? Or subscribing to chat support software?
- Softwares to enable chat support on the website?
- How many chat support agents do you need?
- What is the right time to enable chat support?
- Does chat support really raise your revenue? Which type of website needs chat support?
- Which type of website needs chat support?
- Is the language barrier a hurdle in chat support?
Last but not the least, your skills will remain with you even when your body will not allow you to achieve more and do more. If you can communicate well you can be a chat support agent.
Importance of Chat Support
A Live Chat Support Agent is responsible for answering queries and assisting customers through chat. It is their duty to be readily available to provide help or a solution in real-time. Live Chat helps you greet your customers pro-actively while they are going through you website using the ‘auto greetings’ function and it also allows them to chat with you anonymously without providing their personal details like email or phone. This specifically helps during sales. Live Chat is cost-efficient because of 3 main reasons: Intelligent live chat software such as LiveAgent allows multiple options for chat distribution and utilization. It increases the average order value, since customers get realtime advice and answers to any questions they might have.